Job Description

Job Description and Duties

The California Department of Social Services (CDSS) Legal Division is recruiting to fill one permanent full-time Staff Services Analyst/Associate Governmental Program Analyst (SSA/AGPA) position in the Legal Operations Branch (LOB). The position is located in the Sacramento Headquarters office and reports to a Staff Services Manager I in the Fiscal Special Projects Unit (FSPU). This position is eligible for a hybrid (remote telework and in-office) work schedule.

Consider joining our team in LOB, where we foster a spirit of collaboration, professional development, and personal excellence as we carry out the important work of the Division and Department.

The SSA/AGPA is an integral member of the LOB team and this dynamic role is responsible for administrative work in the FSPU which is critical to the overall success of the Unit, Branch, and Division.

The SSA/AGPA performs administrative analytical duties related to the Legal Division’s business needs and operations. Responsibilities include, but are not limited to, assignments in the areas of training, SharePoint management, process automation, data management, and providing back-up support to other FSPU staff.

The SSA/AGPA serves as the Division’s Training Coordinator, helping staff across the Legal Division find the right training opportunities and navigating department resources. The incumbent will coordinate logistics, answer questions, and make sure everything runs smoothly - from registrations to compliance tracking.

The incumbent will act as the SharePoint expert for LOB, managing site structure, document libraries, and utilizing automation tools. The SSA/AGPA reviews and optimizes the site for usability, ensuring content is current, accessible, and easy to navigate.

This technology focused role supports the Legal Division and LOB by streamlining processes and enhancing efficiency through software applications and systems such SharePoint, GovQA, and Simpligov. It involves collaborating with teams to automate workflows, analyze data trends, and deliver real-time insights that drive smarter decision-making and reduce manual tasks.

This role is ideal for someone who loves bringing learning to life, who enjoys streamlining digital systems and supporting teams with smart, organized solutions.

Make a difference as the Training, SharePoint and Automation analyst with LOB in the Legal Division!

Please let us know how you learned about this career opportunity by taking the brief survey that follows: .

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: .

You will find additional information about the job in the .

Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position is eligible for hybrid work  in accordance with the Governor’s and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time.  The incumbent will  be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. Headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. The selected candidate will be subject to a criminal records background check clearance by the Department of Justice and the Federal Bureau of Investigations. A criminal conviction or history does not in and of itself preclude employment.

Interested applicants MUST submit the following application materials:

STD. 678 job application and a STATEMENT OF QUALIFICATIONS (SOQ). The SOQ should be one page and typed in 12-point Arial font. The SOQ is a narrative discussion of how the applicant’s education, training, experience, and skills meet the job description and duty statement for the position and must address the questions below. The SOQ will also serve as documentation of their ability to present information clearly and concisely in writing. Applications submitted without required documents may not be considered.

STATEMENT OF QUALIFICATIONS

1. Citing the duty statement and desirable qualifications listed in this advertisement, describe your how your knowledge, skills, education, training, and abilities make you a highly qualified candidate for this position.
2. Getting results at work often entails spelling out detailed action plans. Tell us about how you have used realistic schedules and timetables to generate a plan leading to a specific goal.
3. Provide an example of a time that you felt you went above and beyond the call of duty at work.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history .

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to effectively coordinate and lead projects to completion within established time frames

• Ability to build and maintain cooperative relationships with internal and external customers

• Experience with software applications and systems such as SharePoint, PowerAutomate, Power BI, GovQA,  Simpligov, or similar platforms

• Effective verbal and writing skills and reliable attendance practices

• Experience working in a customer service environment

• Proficiency with Microsoft programs including PowerPoint, Word, Excel, and Access;

• Strong attention to detail and ability to identify outdated or inconsistent content

• Strong skills in workflow automation, document management, and data visualization

• Ability to develop statistical data and evaluate results

• A proactive mindset—someone who identifies problems before they arise and takes initiative to improve  systems

Benefits

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at:  Examinations@dss.ca.gov .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Job Tags

Permanent employment, Full time, Temporary work, Remote job,

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