Job Description

RIGHTSTONE IS HIRING! We are seeking for a detail-oriented and customer-focused Order Fulfillment Coordinator to join our Services team in Skaneateles, NY with $27/hr pay for a 1 year contract (potential Temp to Perm) . This position serves as the first point of contact for customers seeking Repair, Calibration, and Service support for our products. From the initial inquiry to final remittance, you will ensure a smooth, efficient, and customer-centric process across all service touchpoints. APPLY NOW!

Schedule : Monday to Friday (8AM-4PM/5PM)

Setup: Hybrid - in office about 3x a week. You will need to be onsite every day for the first few weeks of training. 

Key Responsibilities:

• Respond to and manage customer requests related to service, including quotations, RMA creation, order entry, and billing inquiries
• Coordinate the repair and calibration process, including product assessment, troubleshooting, and technical support
• Deliver timely follow-up and maintain clear communication for orders requiring additional information or documentation
• Collaborate with internal teams (Manufacturing, Service, Supply Chain, Engineering, Account Management) to meet service and delivery expectations
• Use SAP to manage order processing, track product delivery, and coordinate with production sites for both domestic and international orders
• Build and maintain strong relationships with customers, ensuring a high level of satisfaction and responsiveness
• Log and manage customer interactions in Salesforce.com, including account and contact updates
• Ensure compliance with Know Your Customer (KYC) policies, International Trade Controls, and all other legal and ethical requirements
• Take full ownership of commercial operations transactions from inquiry through invoicing

Qualifications and Skills:

Required:

• Associate degree OR high school diploma/GED with at least 3 years of experience in industrial services or a similar support role
• Strong customer service and communication skills, both written and verbal
• Experience working in a fast-paced, data-driven environment

Preferred:

• Bachelor’s degree in Business, Finance, Engineering, or a related field
• 5+ years of experience in Customer Care or Service Support, preferably in an industrial or technical setting
• Familiarity with commercial terms such as incoterms, payment terms, and T&Cs
• Experience with SAP (order processing, quotations, invoicing) and Salesforce.com or Deal Machine
• Advanced Microsoft Excel skills and comfort working with data reports
• Fluency in Spanish or Portuguese is a plus

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! 

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. 

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

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