Job Description
POSITION TITLE: Operations Support Specialist – Health Care Delivery LOCATION : ME/NH/VT
HOURS: Full Time, 37.5hours/week, Salaried (Exempt)
POSITION PURPOSE: The Operations Support Specialist position supports the Health Care Delivery (HCD) leadership team with high-level administrative tasks including managing schedules, organizing records and contracts, and helping with cross-department communication. The position also assists with tracking projects, preparing reports, and ensuring operational compliance and consistency across our health centers. This role requires independent judgment in managing daily operations and helping draft and update internal policies and protocols. Working independently and confidentially, the Operations Support Specialist plays a key part in supporting leadership decisions and daily operations.
YOUR DAY- TO-DAY RESPONSIBILITIES: - Confidential Support - Handle sensitive personnel matters for HCD leadership, including preparing confidential reports, correspondence, and documents related to staffing and employee relations
- Policy Management - Help draft, review, and update department policies and procedures, ensuring they meet internal standards and regulations
- Records & Data Management - Maintain organized records, contracts, and databases—including confidential files—and regularly gather and analyze data to support department operations
- Project Support - Assist with new projects and strategic initiatives by creating timelines, tracking progress, and supporting leadership with key project tasks
- Compliance & Feedback - Track staff training, licensure, and quality checks; help respond to patient feedback and compile data for leadership to guide follow-up actions or policy update
JOB PERKS: - Work with a group of dedicated professionals
- Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike
- Gain experience with a trusted leader in affordable, high quality, health care as well as an experienced and successful health care operations team
- Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services
COMPENSATION: - Pay Range - for this position is based on years of relevant work experience. Candidates with 1-5 years of experience can expect to earn between $49,000 – 53,000 year. As experience increases, so does the rate of pay, with candidates who have 8 or more years of direct experience earning up to $56,000 per year
BENEFITS: - Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
- Paid Parental Leave
- Medical, Dental & Vision Insurance
- PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
- 403b retirement account and 2% employer match eligibility
- Employee Assistance Program (confidential counseling and resources)
- Employee referral bonuses
- Employer Paid Short Term Disability & Life Insurance
KNOWLEDGE, SKILLS AND ABILITIES: - Education: Bachelor’s Degree (BA/BS) in healthcare administration, business, or a related field is preferred. An equivalent combination of education and relevant experience will be considered
- Experience: 1-3 years of administrative experience required (experience in a health care, nonprofit, or similar organizational setting preferred). Prior experience supporting executive-level staff or handling confidential information is highly desirable
- Proficiency with MS Office 365 applications (Word, Excel, PowerPoint, Outlook) is required. Experience with project management tools, data reporting software, and collaboration platforms (e.g. SharePoint or similar intranet sites) is a plus
- Excellent verbal and written communication skills. Ability to draft professional correspondence, policies, and reports. Comfortable interacting with a wide range of stakeholders, from frontline staff to senior executives
- Organizational Skills: Strong organizational and time management abilities. Capable of managing multiple priorities and deadlines efficiently. Keen attention to detail in maintaining records, preparing documents, and scheduling
- Judgment & Confidentiality: Demonstrated ability to exercise discretion and maintain confidentiality with sensitive personnel and labor relations information.
WHY JOIN PPNNE? Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.
Interested applicants please submit a cover letter and resume by visiting our website at
Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer
Job Tags
Holiday work, Full time, Temporary work, Work experience placement,