Job Description

At Biocon Biologics, we are committed to revolutionizing healthcare through our innovative biologic products. We are currently seeking a passionate and dedicated Live Chat Representative to join our team on a remote work from home basis in Bridgewater, NJ. This position offers both full-time and part-time opportunities with a competitive salary range of $19 to $36 per hour.**Job Overview:**As a Live Chat Representative, you will be responsible for providing excellent customer service and support to our clients through online chat. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.**Responsibilities:**- Engage with customers in a professional and friendly manner through live chat- Answer customer inquiries and provide accurate information about our products and services- Resolve customer issues and complaints in a timely and efficient manner- Escalate complex issues to the appropriate department for further assistance- Maintain a high level of customer satisfaction and retention- Adhere to company policies and procedures at all times**Requirements:**- Proven experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat software and other customer service tools- High school diploma or equivalent requiredPlease note that we are an equal opportunity employer and do not inquire about criminal backgrounds during the hiring process.If you are passionate about helping others and thrive in a fast-paced environment, we would love to have you join our team as a Live Chat Representative at Biocon Biologics. Apply now and be a part of our mission to make a difference in healthcare!
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Biocon Biologics

Job Tags

Remote job, Hourly pay, Full time, Part time,

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