Job Description

Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train! This job requires a completed 4-year college degree! Location: Madison, AL Schedule: Monday - Friday Hours: 12:30pm to 9:00pm Work schedules are subject to change as the trainee progresses in the program. Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. The salary range for this position is $55K to $57K annually. Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Essential Functions Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility. Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned. Skills and Abilities Detail oriented with excellent follow-up practices. Strong verbal and written communication skills. Instills commitment to organizational goals. Capable of multi-tasking, highly organized, with excellent time management skills. Able to prioritize work. Flexibility to operate and self-driven to excel in a fast-paced environment. Strong mechanical skills. Effective interpersonal skills. Excellent influencing skills. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required. Basic understanding of Business Finance, controls and metrics beginner required. Qualifications Bachelor's degree required. One (1) year or more customer service with issues resolution experience preferred.

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