Job Description

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Manager, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933! The Ops Manager manages the operations and personnel for locations with approximately 700 truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares! Shop Location- Baton Rouge, LA Shift- 1st Shift Bonus Eligible. Essential Functions include Operations Management, Labor Management, Customer Management, Financial Management, Asset Management, Quality Management, and additional responsibilities as assigned. Skills and Abilities required include optimizing execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics, strong communication skills, customer service focus, problem solving, leadership, and ability to work independently and as a team member. Qualifications include H.S. diploma/GED required, Associate's and Bachelor's degrees preferred, four years or more in an operations environment or demonstrated success in a Ryder role, and three years or more supervisory experience. Travel 1-10%. Safety Sensitive Non-Regulated Tech. DOT Regulated No.

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