Job Description

Aspire Tour is the largest business tour in the country, offering insight from industry-leading speakers, business strategy and development, tax-free retirement education, and non-profit charitable giving. Our mission goes beyond traditional business success; we are dedicated to enabling our customers to “Create, Keep, and Multiply” their wealth.

Aspire is looking for a new Customer Service Representative (CSR) to add to our team! Our CSR’s are pivotal to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support. This position requires effective communication skills, a customer-focused mindset, and the ability to navigate various customer interactions with a high-level of professionalism.

Do you Aspire for more? Then apply! We would love to receive your resume to join our dynamic team and be a driving force in reshaping the future of financial and business education.

Key Responsibilities:

• Engage with customers via phone, email, and chat to address all support needs
• Quickly and effectively resolve client concerns, ensuring a positive experience
• Assist customers with purchase, tracking, event details, and other support needs
• Maintain a high level of communication and professionalism
• Maintain an organized event calendar, CRM, and other customer data folders
• Collaborate with other team members and departments to ensure customer satisfaction
• Other support related responsibilities directly associated with this role

Qualifications:

• Highschool diploma or equivalent, additional education or certifications a plus
• Proven customer service or related experience
• Strong communication and interpersonal skills
• Proficient in computer and CRM technology
• Ability to stay positive and in-control during challenging situations
• Detail-oriented with a strong attention to detail
• Strong problem solving skills to be quick, effective, and decisive

Compensation:

• Salary: $40,000 - $55,000
• Benefits:
• Healthcare, vision, and dental insurance w/ company contributions
• Long-term disability and life insurance covered by the company
• PTO and paid holidays
• Employee access to our various products and services
• Location: In-person, Ponte Vedra, FL 32081
• Status: Full-time
• Schedule: M-F, 9-5

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